Feedback, Rights & Policy

Feedback, Rights & Policy at AIAT

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Rights & Responsibilities

AIAT is committed to promoting and encouraging a safe work environment for its students and staff, where everyone is treated with courtesy and respect and utilising an educative approach. Instances of bullying, harassment and discrimination are actively discouraged, promptly investigated and actions taken to prevent future instances

The Student Code of Conduct (‘The Code’) outlines the academic, personal and professional behavioural expectations of students and recognises AIAT’s responsibilities to students in accordance with the institution’s core values.

All staff and students have the right to

  • Feel and be safe, and
  • Be able to pursue their studies, duties, community engagement and other lawful AIAT activities without unnecessary disruption.


Students are expected to:

  • Take responsibility for their own actions;
  • Treat others with respect regardless of gender, race, cultural and religious background, disability, age and sexual orientation;
  • Act honestly and ethically in all dealings with AIAT and members of its community;
  • Undertake their academic work with integrity and honesty;
  • Become familiar with information about their subjects, assessments and student support services;
  • Prepare for classes by completing pre-reading and any other required activity;
  • Actively and constructively participate in classroom activities;
  • Communicate with courtesy and consideration in person and online;
  • Avoid engaging in bullying, harassment or discriminatory behaviour, including face-to-face and online;
  • Maintain a cooperative and collaborative approach to relationships with staff, students and the AIAT community;
  • Use AIAT resources equitably, responsibly and with sensitivity to the needs of others, and without impeding access or use by others;
  • Support academic freedom and academic freedom of speech for themselves and for others;
  • Uphold the health, safety, wellbeing and privacy of others in the AIAT community;
  • Educate themselves on, and comply with
  • Conduct themselves on placements in a manner that reflects appropriate standards of professional behaviour and the placement agreement;
  • Meet the standards of behaviour expected of students in a subject associated with an accrediting body;
  • Ensure that AIAT’s reputation is not adversely affected when they undertake academic, extra-curricular AIAT activities or placements;
  • React positively to any lawful and reasonable directions given by persons who are authorised to give such directions; and
  • Observe and comply with relevant State and Commonwealth of Australia law.


Students can expect:

  • To be treated with courtesy and respect;
  • To be treated equitably irrespective of gender, race, cultural and religious background, disability, age and sexual orientation;
  • To freely voice alternative points of view and perspectives in rational debate;
  • To rely on the privacy of their personal information;
  • To receive information regarding their study and assessments throughout their enrolment;
  • To have access to a complaints and appeals process; and
  • To have reasonable access to environments, facilities and equipment which comply with the Workplace Health and Safety requirements.


Breaches of the Code will be managed through the AIAT Policy Framework. Students who breach the responsibilities under the Code are expected to acknowledge responsibility and participate, in good faith, in restorative activities to put things right when required.


Additional policies and procedures
The following policies and procedures support the implementation of the Student Code of Conduct.

Complaints & Appeals

All student at AIAT have the right to:

  • Raise any concerns, problems or complaints they may have that arise in the course of being an AIAT student or prospective student;
  • Lodge a formal complaint if they are unable to resolve it informally or feel uncomfortable resolving the issue informally;
  • Appeal against academic and administrative decisions made by AIAT.

Students should familiarise themselves with their Rights and Responsibilities as AIAT students.


Where to get help with complaints and appeals

The Student Services Office (support@aiat.edu.au) is available to give you advice and support in relation to complaints and appeals, to assist you with unlawful discrimination and harassment and to explain where you can get assistance outside of AIAT.


The complaints and appeals process

AIAT endeavours to resolve issues as soon as possible and will keep you inform during the complaint or appeals process. All issues raised are reviewed with the perspective of how to improve our processes and the student experience.


Useful Links

Student Complaints and Appeals Policy

Student Grievances and Complaints Procedure

Support Services

Student Privacy

AIAT is committed to apply best practice to the protection of individuals’ privacy by upholding the Australian Privacy Principles (APPs) as set out in the Privacy Act 1988 (Cth).

AIAT will store personal information securely and will take reasonable steps to protect personal information from misuse, interference, loss or unauthorised access, modification or disclosure.

AIAT only keeps personal information for as long as it is required for the purpose for which it was collected or as otherwise required by law. If AIAT no longer needs to hold the personal information for any reason, AIAT will take reasonable steps to de-identify or destroy that information.

The Privacy Policy, Records Management Policy and Procedure outline why AIAT collects and uses students’ personal information and how students can access the information that AIAT holds about them.


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